1. Introduction
Welcome to PetSignalAI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at petsignal.ai and our pet body language analysis services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, password (encrypted), and display name when you create an account.
- Pet Information: Photos and videos of your pets that you upload for analysis, pet names, and species type.
- Payment Information: Billing details processed securely through our payment processor (Creem). We do not store complete credit card numbers.
- Communications: Information you provide when contacting our support team.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, analysis history, and interaction patterns.
- Device Information: Browser type, operating system, device type, and screen resolution.
- Log Data: IP address, access times, and referring URLs.
- Cookies: Session cookies for authentication and analytics cookies for service improvement.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our pet body language analysis services
- Process your transactions and manage your account
- Send you service-related communications and updates
- Respond to your inquiries and provide customer support
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms
4. AI Processing and Pet Images
When you upload photos or videos of your pets for analysis:
- Images are processed by third-party AI vision models to analyze body language
- We retain your uploaded media to provide analysis history and improve our service
- You can request deletion of your uploaded content at any time
- We do not sell your pet images to third parties
- AI providers may process images according to their own privacy policies
5. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party companies that help us operate our service (payment processing, cloud hosting, AI analysis, analytics).
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us explicit permission.
We do not sell your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit using SSL/TLS
- Secure cloud infrastructure with regular security audits
- Password hashing and secure authentication protocols
- Limited access to personal data on a need-to-know basis
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as:
- Transaction records for accounting and legal compliance
- Communication records for customer support history
- Aggregated, anonymized data for analytics
8. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data
- Portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Withdraw Consent: Where processing is based on consent
To exercise these rights, please contact us at support@petsignal.ai.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences and settings
- Analyze how our Service is used (via Vercel Analytics)
- Improve our Service based on usage patterns
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.
10. Children's Privacy
Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to such transfers. We ensure appropriate safeguards are in place for international data transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: