Refund Policy

What can be refunded

• One-time report unlocks (the Episode Report) are refunded in full if you ask within 14 days of the purchase date. You don't need to give a reason, though one helps us improve.
• There is no subscription to cancel — every purchase is one-time.
• Your free first analysis cost nothing, so there is nothing to refund.

After a refund

• The report you unlocked stays viewable in your account.
• Your other reports and pet profiles are not affected.

How to request a refund

1. Sign in and use the form below, or email support@petsignal.ai from the email address on your account. Include your order ID from the Creem receipt if you have it — it starts with ord_.
2. We aim to reply within 2 business days.
3. The refund is issued by Creem, our Merchant of Record, to your original payment method. When it shows up on your statement depends on your bank or card issuer.

Note: the original charge appeared on your statement as "CREEM", and the refund will come from CREEM too.

Credit packs bought before August 18, 2026

We no longer sell credit packs. If you bought one before August 18, 2026, it is handled under the terms in place when you bought it — just contact support@petsignal.ai.